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AI Intent Detection
LLM-powered intent classification instantly routes conversations to the right team — with 98%+ accuracy even for nuanced queries.
LLM Powered
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RAG Knowledge Base
Upload your docs, policies, and FAQs. Nova Chat retrieves relevant answers grounded in your data — not generic responses.
Smart Retrieval
⚡
Instant AI Responses
0-second first response time. Customers get answers immediately, day or night — no more waiting in queue for simple queries.
24/7 Online
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Seamless Human Handoff
When AI can't help, the conversation transfers to your team with full context — complete history, detected intent, and recommended responses.
Zero Friction
📊
Real-Time Analytics
CSAT trends, SLA compliance, AI deflection rate, response times — a live dashboard your whole team can see.
Live Data
🌐
Real-Time Translation
Break language barriers instantly. Chat widget auto-translates between customers and agents in real time — communicate seamlessly across 8+ languages.
No Language Barrier
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Multi-Channel
One inbox for website chat, WhatsApp, WeChat, and more — unified on a single platform powered by Nova Chat.
Omnichannel
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Agentic RAG — Self-Learning AI
Your AI learns from every human reply. After agents resolve a conversation, Nova Chat auto-extracts Q&A pairs, creates KB drafts for your review, and continuously improves your knowledge base — no manual entry needed.
Auto-Learning
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SLA Compliance
P1–P4 priority tiers with auto-escalation. Track response times, monitor breaches in real-time, and ensure your team meets every SLA commitment — all from a single dashboard.
Auto Escalation
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Widget Style Customization
Full control over your chat widget’s look and feel. Customize button text, colors, position, and branding to match your website — no coding required.
White Label Ready
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Enterprise Security
SOC 2 certified, end-to-end encrypted, GDPR/CCPA compliant. Role-based access control with API key authentication — your customer data stays protected at every layer.
SOC 2 Certified