Privacy Notice

Last updated: May 9, 2026

1. Information We Collect

1.1 Information You Provide

Account information (name, email, company details)
Content you upload to your knowledge base
Chat transcripts and conversation data
Payment information (processed by Stripe)

1.2 Information Collected Automatically

Device and browser information
IP address and usage analytics
Cookies and tracking data
API usage logs

2. How We Use Your Information

We use collected information to:

Provide and maintain our SaaS service
Process transactions and send related information
Improve, personalize, and optimize our service
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze usage patterns and trends

3. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

Service providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within a reasonable period, except as required by law.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Cookies

We use cookies to maintain session state, store language preferences, and analyze site usage. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your personal data
Object to or restrict certain processing
Data portability
Withdraw consent

To exercise these rights, contact us at support@novailink.com.

8. Third-Party Services

Our service integrates with third-party services including Chatwoot, Stripe, and AI model providers. Their use of your data is governed by their respective privacy policies.

9. Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of material changes by posting the new notice on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Notice, contact us at:
Email: support@novailink.com